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Attention Anyone Who’s Ever Been Told that the Customer is Always Right . . . It’s a Big, Fat Lie

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Product Format: Audio CD
Running time is 1:30

Some customers are just a pain in the posterior!

Customers… You can’t live without ’em, but sometimes you can’t live with them.

They expect you to hang the moon for them, but don’t appreciate it when you do.

Sometimes it’s best to just “Fire” a high-maintenance customer.

After all, some customers are just more trouble than they’re worth.

But here’s the rub…

The bank doesn’t give you extra points when you deposit checks from customers who were a pleasure to work with.

You can’t “Fire” all your difficult customers.

That’s why I created “How to Handle Difficult Customers and Hard to Please People”.

I promise your situation is not unique — and more importantly, it’s not hopeless

I know, I know.

You have some “crazy customers” who won’t be happy no matter what you do.

Let’s face it — dealing with the general public is tough.

And frankly, not everyone has the patience for it.

The big problem is that people have been fed three myths by so called “Customer Service Experts”

Here are the three biggest myths that will never get you the results you want:

1. The customer is always right.

2. If you give people what they want, they’ll be happy.

3. When you make a mistake, you should apologize.

These things just aren’t always true.

Worse yet, they can even make the situation worse.

That’s why I show you how to tell which approach to use on which customer in “How to Handle Difficult Customers and Hard to Please People”.

And perhaps even more importantly, how to tell when it’s time to just “pull the plug”.

Imagine How Powerful You’d Be If You Could Read People’s Minds

Sound outlandish? Hardly. See if you know what these body language indicators reveal about someone:

Touching the side of the nose means ______________.

Scratching the top of the head means _______________.

Tugging the ear means _______________.

Hand on the back of the neck means _______________.

More importantly, which one means you’re in trouble, and which one indicates it’s time to move forward?

This is just one example of the many resources I’ll give you in “How to Handle Difficult Customers and Hard to Please People”.

Sure every person is different, but they become surprisingly similar when money is involved.

That’s good news for you – because once you understand what’s going on inside their heads, you can get them to do what you want them to.

Want Proof? OK, I’ll Read Your Mind Right Now

Let’s pretend you’re looking for a 1963 Corvette convertible, and you have $30,000 to spend.

I have one to sell, and I’m asking $30,000. It’s perfect, and you know it’s a steal at that price.

But being the smart consumer that you are, you know to always ask for a better deal than you expect to end up with.

So you offer $25,000, knowing I’ll balk at it.

But to your AMAZEMENT, I take the offer.

Your First Thought

First, you’re going to ask yourself, “What’s wrong with the car?”. Even though I gave you what you asked for, you’ll be paranoid that you missed something.

Your Second Thought

About halfway home, you’re going to think, “I should have offered him less!” .

You’ll never know what the seller’s motivation was.

But what we DO KNOW is that you can always predict what people will do anytime money is involved, IF you understand the psychology of money.

That’s exactly what I’ll teach you how to do in “How to Handle Difficult Customers and Hard to Please People”.

Critical Phone Skills

Over the three decades I’ve been in business, I’ve made it my business to track down the best psychological insights into customer behavior.

These are the insights that put YOU in charge, prevent problems and build the kind of customer satisfaction that makes your organization thrive – even in tough economic times.

Just take a look at some of what you’ll take away from this program:

  • Why it takes two people (both of them a little sneaky) to handle an angry customer over the phone, and what to do if you’re the only person around when the angry customer calls.

  • The four almost magical power-words you should use when taking a call from an impatient customer who’s been on hold.

  • The one thing everyone values more than money – and how giving it to them costs you nothing, preserves relationships, and makes sure you get paid.

The Rest of the Story

Knowing what the customer is thinking is only part of the solution.

You still have to deal with problems. New products and services cause confusion, people make mistakes, warranties end (usually just before something breaks), deadlines are reached – the list is endless.

The key is to prevent as many problems as possible, and to find ways to solve the rest without bad feelings or lost business.

To do that, you need to know exactly when, where, how, and what to do. In the program, I’ll reveal the world’s most powerful and effective strategies, including:

  • Why NOW isn’t always the right time to deal with a problem, and how to determine which problems will be easier to solve some time in the future.

  • What’s wrong with simply offering a good solution to a customer’s problem – and what additional action you need to take to be truly effective.

  • The totally predictable emotional path we all follow when we get angry – and how to tell where on that path your customer is.

  • When you can influence an angry customer – and when trying to do so may actually make things worse.

  • The right way to get back to a customer with a “thank you” or an apology.
  • How a simple physical action on your part – accompanied by the right words — can stop an angry customer in his tracks.

  • How to give your customer some control – without giving in to his demands.

  • The lesson hidden in an old top 40 song that shows you how to make your customer happy – without even considering doing what he or she is asking for.

  • How to offer your customer the totally impossible thing he or she wants in a way that assures they’ll turn you down.

  • The name of the person you need to refer irate phone callers to when you’re convinced they’re true “Sociopaths”

  • How to use the fact that most people can’t think and yell at the same time to your advantage — and the power phrase that forces angry customers to make that choice.

  • Six magic words that more than double the effectiveness of ANY apology.
  • How to use a special lawyer’s tactic to deal with customers who are flat out lying — without actually calling them liars.

  • Plus much more

By Now, I’ll Bet You Are “Worrying” About the Price …

Most people guess we’re into the $3,000 to $5,000 price range. Fortunately, we are not.

Since you took the time to come to my website, I’m prepared to offer you this program at the lowest price it will ever be available for… The price for everything included with my “How to Handle Difficult Customers” kit, under the terms of my online store, is only $997.

There’s Even A Remarkably Generous DOUBLE GUARANTEE

Your first Guarantee: You have THREE full months to examine everything, use what you wish, and, if for any reason or even no reason, you want a full refund, just return everything and you’ll get 100% of your money back immediately. No one will ask you any questions at all. You do not need a “my dog ate my homework story”. No hassle. No fine print. Simple and straightforward; you are thrilled with what you get or you get a full refund. And, incidentally, I’m devoted to the goal of only having satisfied customers. If you’re not going to benefit from my program, I really would prefer to buy it back.

Your SECOND Guarantee: If you keep the program after the three months, I’ll ride along with you for another nine months. If, after a full year from your purchase date, you will show me proof that you used at least one of my strategies, and you will look me in the eye on paper and tell me you did not drastically improve motivation, morale, or productivity in your organization that you would not have otherwise, send me a note describing your use and failure with my methods, and I will STILL refund every penny you’ve paid. I want you to see major improvements in your organization that you know you would never have gotten without my program, or I want to buy it back.

So, THREE FULL MONTHS, unconditional satisfaction guarantee. PLUS an additional NINE MONTH conditional guarantee. Plus FREE shipping regardless of your decision about everything else.

Click the “Add to Cart” button now and act on this opportunity while it’s fresh in your mind:

Price: Free for All Access members,  $997 for non-members

FREE shipping

If you prefer to order by phone, call us at (615) 353-7125. You can use any payment method you like, including Amazon, Apple, PayPal, and all major credit cards. We can even invoice you.

No matter which method you choose, don’t put it off another minute. Order today and I guarantee you’ll IMMEDIATLEY start seeing AMAZING improvements in your business.

To Advancing Your Career and Increasing Your Income,

Glenn Shepard

P.S. This program comes on CD. If you don’t have a CD player, let us know in the Order Notes field on the checkout page and we’ll include one with your order for Free.

There’s nothing we love more than helping our clients succeed, and we hope your purchase will lead you to your desired results. But if for any reason it doesn’t, we offer an industry leading 90-day unconditional 100% money-back guarantee on everything.

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